Add accessibility features to your Experience listing

Create an inviting Experience that guests can book with confidence.
Airbnb, 4 апр. 2022 г.
6 мин. чтения
Обновлено 4 апр. 2022 г.


  • Accessibility features may help a wider variety of guests book your Experience
  • Guests can filter their search by what they need (e.g., accessible bathroom, sign language)
  • The review process for accessibility feature updates may take up to a week

Are you excited to help create a world where anyone can belong anywhere? Consider adding accessibility features to your listing. These search features can help guests with accessibility requirements—from aging travelers to those with injuries or disabilities—to find Experiences that are suitable for their needs. You can enable these features by going to Your Experiences, selecting Edit, then going to Guest Requirements.

Airbnb Homes Hosts have had these accessibility features for some time now, and research shows just how useful guests find these features when narrowing down their search. From July through September 2021, over 300,000 guests used accessibility filters to narrow their search for Homes listings.

By adding accessibility features to your Experience page, being flexible, and encouraging potential guests to message you with any accessibility concerns, you’ll let guests know what to expect and help them to feel welcome.

This article provides guidelines and requirements, developed in consultation with disability experts, to help you add detailed descriptions to your listing’s accessibility features that are in line with Airbnb standards.

Adding descriptions for each feature

The Accessibility section of your listing is split into three groups: communication features, mobility features, and sensory features. You’ll be required to provide more information (in the form of a description) for each feature you select so that guests can decide if your Experience is suitable for them based on their individual needs.

Requirements for adding descriptions

  • Ensure the information you are providing is relevant, clear, and sufficiently detailed. It should also be specifically related to accessibility, and not just information about general amenities of your Experience. Follow the guidelines below for providing details about specific feature types.
  • Use the prompt and instructions provided to consider the type of information you should consider including. These details can also help you understand the feature if you are uncertain about what it includes.
  • If your Experience takes place across multiple locations, you should provide accessibility information about the whole of the Experience, not just one location.

Adding detailed descriptions to each feature you have selected is incredibly important. If your description isn't sufficiently clear and detailed, or if it’s inaccurate, the correlating feature may be removed from your listing. This is because an unclear or inaccurate description could result in a guest booking an Experience which does not suit their accessibility needs.

Common mistakes 

  • Using general terms to describe an accessibility feature, e.g., “The route is wheelchair accessible.” Instead, try to be more specific and describe the terrain and gradient that wheelchair users will encounter, such as “the pathway is paved and level, but the parking lot has gravel.”
  • Using regional standards or localized terms to describe an accessibility feature, e.g., “The bathroom is ADA compliant.” These may be hard for guests from other countries to understand. Instead, try to describe the specific accessibility features.

Guidelines for mobility feature descriptions

Mobility features relate to the locations in which your Experience takes place.

  • Adaptive equipment
    Select this feature if you provide any modified or specialized equipment such as sports wheelchairs, hoists, or hoyer lifts which can enable full participation for individuals with accessibility needs. Include information about the specific equipment available and how it will aid guests with mobility needs.
  • Accessible bathroom
    Provide information about whether there is a bathroom available to guests that has no stairs or steps to enter and may have additional accessibility features such as a wide doorway or ample turning space for a wheelchair. Highlight any additional features such as grab bars for the toilet, an emergency pull cord, or if sink pipes are covered to prevent burns.
  • Accessible parking spot
    Provide information about how many accessible parking spots (at least 8 feet wide or 2.5 meters) are available and whether there is designated accessible parking signage (often denoted by a wheelchair icon). Let guests know how far the parking spots are from the Experience meeting point. If shuttles or public transportation is available, let guests know if these vehicles are wheelchair accessible.
  • Mainly flat or leveled ground
    Assess the facilities and paths where your Experience takes place. Select this feature if doorways and hallways are at least 32 inches (82 centimeters) wide with a firm, slip-resistant surface, no steps, and little or no slope. If your Experience takes place across multiple locations, be sure to add information about the terrain of each location.
  • No stairs or steps
    Select this feature if there are no steps, stairs, or large thresholds or obstacles throughout your Experience. Provide details about the location or route of your Experience and whether there are modifications or equipment that can make the route step-free (such as ramps or elevators). This may be a high-priority requirement for some guests with accessibility needs, so make sure to let guests know if you require advance information about their needs, or if elevators have size or weight restrictions.
  • Entrance wider than 32 inches (82 centimeters)
    You can add this feature if all entrances and doorways required to access the Experience are at least 32 inches (82 centimeters) wide, so as to provide access to wheelchairs or other mobility devices.
  • Refrigerator
    Let guests know if there is an easily accessible refrigerator—this can be helpful to guests with special diets or medications that must be kept at cooler temperatures. Describe the location of the fridge and when guests will be able to access it.

Guidelines for communication feature descriptions

These describe options for the methods of communication you can provide during your Experience.

  • Detailed audio or verbal information
    Share if you can provide specific communication methods for the benefit of guests who are blind or have low vision.
  • d/Deaf aware
    Highlight any features or communication methods (such as speaking clearly, minimizing background noise, having good lighting for lipreading) that will enable you to communicate with guests who are d/Deaf or hard of hearing.
  • Sign language
    Where basic or fluent sign languages are available for guests, specify the level of fluency and which language (American Sign Language, British Sign Language, etc.). If you are able to provide a sign language interpreter, let guests know if you require advance notice to arrange this.
  • Information in alternative formats
    Select this featureif information or signage is provided to guests in alternative formats such as large print or braille before or during your Experience. Let guests know where and how information will be made available, as well as the specific format(s) the information will be presented in. This can be especially helpful to guests who are blind or have low vision.
  • Designated sighted guide
    Select this feature if a designated guide, who has experience in helping blind or low vision guests navigate, can be provided. Give details about the guide’s level of experience and whether they must be requested in advance.

Guidelines for sensory feature descriptions

Here are other accessibility features that may be relevant to your Experience.

  • No extreme sensory stimuli
    Think about the environment where the Experience takes place and assess the sensory aspects. Select this feature if your Experience has low exposure to bright lights, loud noises, strong smells, and large crowds. Provide details about the lighting, noise and smells, and how crowded the area might be.
  • Allotted break times
    Scheduling designated breaks with seating available can help guests with disabilities process what is going on, decompress, and rest. Select this feature if guests are able to take breaks during the Experience without compromising the length of the overall Experience or participation for other guests. When describing the breaks, be sure to mention where they'll take place, how long they will be, and whether seating will be available.
  • Minimal waiting / queuing time
    Choose this filter to indicate if there is minimal or no queuing involved throughout your Experience. Waiting in line can be tiring or overwhelming for some guests, so if some instances of your Experience tend to have less queuing than others, consider adding information about when these are.
  • Quiet retreat space
    Select this feature if there is a private or low-noise area that guests can use during the Experience if needed. Provide details about this space, including its location, surroundings, and when guests will be able to access it.

Updating your accessibility features

Updates to your Experience’s accessibility features will be reviewed by the Airbnb team, a process that can take up to a week. Once approved, the new accessibility features will display on your Experience page.
Information contained in this article may have changed since publication.


  • Accessibility features may help a wider variety of guests book your Experience
  • Guests can filter their search by what they need (e.g., accessible bathroom, sign language)
  • The review process for accessibility feature updates may take up to a week
4 апр. 2022 г.
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