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Отдельная комната в жилье типа курорт

Condo with A/C & Hot Water

Профиль пользователя Lucas
Lucas

Condo with A/C & Hot Water

2 гостя
1 спальня
2 кровати
1 отдельная ванная
2 гостя
1 спальня
2 кровати
1 отдельная ванная
ОСОБЕННОСТИ ЖИЛЬЯ
ЗавтракЭто один из немногих вариантов жилья в данном регионе, имеющих это удобство.

All of the standard rooms have air conditioning and hot water. Each room comes with a private bathroom & shower, 1 queen size bed or 2 twin beds, duvet covers, desk, full size mirror and more. There are 12 of these rooms available.

Удобства

Wi-Fi
Бесплатная парковка
Завтрак
Кондиционер
Стиральная машина
Сушильная машина

Правила дома

Вы должны также принять к сведению
В доме живут питомцы

Доступность

6 отзыва

Точность
Общение
Чистота
Расположение
Прибытие
Цена/качество
Профиль пользователя Mike
Mike
Март 2018
I had 3 weeks at the Surf Ranch and I had a great time with both the staff and owners. I would without hesitation recommend this place to other people.
Профиль пользователя Allie
Allie
Февраль 2018
After a miscommunication with our research we realized that our booking with lucas was a bit farter from where we wanted to be. We supplied him with our concerns and feedback and he was extremely accommodating for us with the mix up. Although we did not end up staying at the loca…
Профиль пользователя Ariana
Ariana
Ноябрь 2017
Everything smells bad! The sheets, the comforter, the whole room!!!! It was so horrible that i decide to go! The A/c didnt work, i didnt have hot water, the tv apps didnt work because of the low wifi!
Профиль пользователя Lucas
Ответ от Lucas:
Ariana, our manager said she talked to you to give you a free upgrade, but you declined as you wanted to be in town to enjoy the party. I checked the room personally and the A/C works fine, you had it on the heat setting. There is hot water, it is the left handle in the shower. The TV has netflix and other apps, I noticed you had it on the wrong wifi signal. All of these issues could be easily explained to you, but as our manager said, you just wanted to leave. There are over 26 units, and have had nothing but 100% reviews lately. This review does not make any sense which is why I checked it personally, and now realize it was misunderstanding. Our receptionists do explain everything at check in, but I will see how we can prevent miscommunication like this in the future, maybe this info in each room. Thank you again for staying with us.
Ноябрь 2017
Профиль пользователя Anna
Anna
Январь 2017
Great place, good location for the southern beaches and San Juan. If you have a car the car park is very handy but they also have a shuttle service which is handy. Free breakfast was a great plus! The gym onsite is pretty good and if you get a deluxe condo the view of the skate p…
Профиль пользователя Gloria
Gloria
Январь 2017
Too many things to describe how many bad things about this place. Let me just start with how bad the bed smelled... no additional blankets beside the thin bed sheets and on top they are stained. Not enough food for breakfast. Way too expensive for what they offer I wouldn't …
Профиль пользователя Lucas
Ответ от Lucas:
Gloria Thank you for staying with us at the Surf Ranch. You stayed with us during the busiest time of the year, and yes unfortunately we were way understaffed for reasons out of our control. Your room has sheets and duvet covers, and if they did not, it is because again, the resort was more than 100% packed. We prepared and purchased extra sheets, pillows, towels, etc...but it looks like it was still not enough. I can assure you, this is not how we normally operate. The breakfast is buffet style where you receive eggs, gallo pinto, toast, potatoes or bacon, fruit, tortillas, orange juice and coffee. Yes, there are no TV's and we do not advertise that there is. We will be adding this in 2017. The rooms are cleaned daily, but again we were understaffed during these few days. This year during the holidays, we always receive great reviews along with negative reviews, as throughout the year, the resort runs perfect at 75% occupancy or less, however when we get full, it's something we are working on perfecting, and as always we fix everything mentioned so we can be better for the next holidays. Thank you again, and we hope to see you soon.
Январь 2017
Профиль пользователя H
H
Ноябрь 2015
The surf ranch was an interesting experience. We were coming from Granada and had booked it because of the location listed. When our cab dropped us off, at the location we thought was correct, we were told by a local that the surf ranch was no where near city centre and we needed…
Профиль пользователя Lucas
Ответ от Lucas:
Hannah, thank you for staying with us at the Surf Ranch Hotel & Resort. I am glad to have sent a free shuttle to pick you up, not a problem. I would like to inform that after this review, I contacted our manager to check the problem with the internet and was already fixed. It was a temporarily few hour glitch, and I am glad you let me know regardless. Our manager already had a meeting with all staff as this is a rare thing. Thank you again, and I am always happy to help. Thank you.
Ноябрь 2015

У этого хозяина 40 отзыва о другом жилье.

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Хозяин Lucas

Сан-Хуан-дель-Сур, НикарагуаНа сайте с март 2011
Профиль пользователя Lucas
47 отзывов
Owner of the Surf Ranch Action Sports Resort -
Языки: English, Español
Частота ответов: 100%
Время ответа: в течение часа
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