Good evening, Anja,
Thank you for your comment and for your evaluation, in our announcement we are clear that we are located in a central place of the town, which means that it is a crowded place of both people and vehicles, I want to make you understand that my installations reach people from all parts of the world, not only for 3.5 weeks, but for 3 or 4 months and respect both the personnel and the rules of reservation and cancellation, which you did not do ... the security of this structure is 24 hours, What happens outside in the town is not the responsibility of our facilities, and as you say in your comment, everything inside the business was clean and nice. Indeed I do not speak English, but I have a team of people prepared ...! that is the same work staff that I provide service in English to you. But it turns out that it is you who do not speak English, since I used to look for the translator to talk to the staff. For you it is very convenient to say that you return your money after having a reservation from April to October, causing us to lose money and not satisfied with this leaves our facilities and leave the reservation for about 10 days without canceling it , and you expect money back, it is clear that it is a lack of respect and values. On the other hand I have to thank you for saying the truth, as for the facilities of my structure, it is a clean, nice place with a staff that will give you the best attention! So thank you very much for everything since you are personal with Marlenis and not with the facilities or the work staff.