ЗавтракЭто один из немногих вариантов жилья в данном регионе, имеющих это удобство.
White linen, light walls, ceilings with led down lighters in contrast to super large plush leatherette black headboards and tiles to relax in. Airconditioner plus fridge and microwave. Direct access to the garden units. Parking. Shower ensuite
Место для работы на ноутбуке
Экскурсия по дому
Нельзя с питомцами
Без вечеринок и мероприятий
Время прибытия: с 12:00 до 22:00
Выезд до 10:00
Our experience at Pastel was interesting for lack of a better word. On our arrival it was clearly evident the room had not been cleaned. The room was smelly and stuffy, the linen dirty and stained, the bathroom had hair and dust on the floor, the refrigerator had a foul odor …
Ответ от Pastel Bnb:
At Pastel cottages we have a good review rate 95+ %. To avoid miscommunications my phone and staff contact details were given to guests whom are invited to communicate at any time. As this review is the worst 1% we need to clarify facts; I communicated directions and contact details. The guest what'sapped me on their arrival. In my absence from Durban during their whole stay Austin stood in for me and replied the guests are happy with the room when they signed in. About an hour the guest advised they were going out and the room was not clean. I had been previously notified by Staff all the previous guests had departed later than normal on this Boxing day so merely offered this to the guest as a possible reason and that the room would be attended to. I instructed Austin and Zamo to "wash walls remop floors and spray with room freshner" to which he replied "already started that". On their return Austin advised that they were "impressed". It is noted the guest did stay the full stay and departed the day after new year 2nd Jan however neither Austin nor I were notified of any unhappiness. On my return to Durban we arranged for respraying of rooms and garden area to prevent any centipeds (small shongolulus) entering the room. We note we are the cheapest in the area having been awarded the certificate by Sleeping out as most cost effective. Although we don't have details of the other "cheaper" cottages we further note the guest could not get a cheaper rate available over the prime Christmas to New year period and our rate after new year does return to our normal cost effective out of season rate. We are thrilled that the guest found Austin to be a great guy but for the love of me battle with why they did not advise him or contact me either directly or through the private feedback through airbnb.
Pastel was very nice and helpful,making my stay very comfortable..the place was clean and I loved it,especially cos I didn't have to worry about cleaning since the cleaning lady would come in to clean everyday. The WiFi was a hurdle,had to wake up and go to the internet cafe in t…
Ответ от Pastel Bnb:
Hi Lebo . Many thanks for the positive feedback. For years both pastel guest house musgrave and pastel cottages morningside have had good wifi service except for a very slow service last week at pastel cottages. Between telkom and mweb they have been driving me crazy, each blaming the other and not finding the problem. Nevertheless I have given notice today the 27th June and ordered super fast LTE 3G internet. Crossing fingers.
Pastel guest house is a 4 bedroomed 110 year house converted to be run by my lovely wife as her health precluded her from continuing working in the high powered world of corporate finance. I soon discovered I had an affinity and enjoyed working in the hospitality industry myself …
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