Our condo is located right across the street from the Pacific Ocean. In a quiet neighborhood outside of downtown Kailua-Kona on Alii Drive our second home is a humble getaway in paradise!
Нельзя с питомцами
Без вечеринок и мероприятий
Время прибытия — после 16:00
Выезд до 11:00
3 ночи — минимальная продолжительность бронирования
This unit was very disappointing. The location was good and it was clean but horribly outdated and in poor condition. AC unit exposed in the ceiling, outdated bathrooms, dirty carpets as well as being very noisy. Also beach items such the cooler and umbrella were broken.
Ответ от Noah & Cynthia:
I'm sorry about your experience. We do want our guests to know we never advertise our unit as being the Hilton. This is a livable condo. We update as much as we can but our main priority is to offer an affordable place to stay. We want our guests to have a nice clean home base for people needing a 2 bedroom condo. As explained, our AC unit recently had a leak and some ceiling tiles got wet. We were quoted at least a few days to repair those. Having back to back reservations makes it a little tough to get someone in to do a multi day repair. We apologize for the inconvenience of an exposed ceiling at the moment. Our pictures on our listing is an accurate representation of our unit. They were taken by a Airbnb photographer back when they had Airbnb verified photos so I'm sorry if you visited our unit and expected something else. As far as the carpets, we literally just had the carpets cleaned about a week and a half prior to your arrival. As you can imagine there is a lot of foot traffic in and out of our unit. The beach items that are left for guests come from our guests that buy and leave items behind for other guests to enjoy. This is not something we personally offer at the unit so I apologize if their umbrella and cooler were broken. We aim to make all of our guests comfortable and happy but we realize we can not please everyone.
Our goal as hosts is to provide a comfortable, clean and affordable place to stay in one of our favorite places in the world, the Big Island. The condo is family owned in the heart of Kailua-Kona and we are on call 24/7 during a guest's stay because we understand that not everyth…
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