Here are some things you should know before renting this place. I went into the experience with an open mind. I noticed some iffy reviews however I had a group of ten and the place was a good location and cheap. Not very good communication as far as check in and check out (I had to call on the train to Madrid about check in after not hearing from them for two days). The room is fine. The place isn’t very nice but you are definitely paying for location. Saturday night I politely asked Carla if there was a possibility of a later check out as 3 of us had a late train and did not want to lug our bags around all over the city. She said she would get back to me. The next day I hadn’t heard anything so I called Carla and I believe I talked to her partner. Again, I was extremely polite and did not demand anything, was just simply asking for a possibility. The man I talked to said we could pay 25 euros and keep the room for the rest of the day. We took the offer graciously. Later that day when we got back to the place to pack our stuff and leave, I was astounded by how rude the male partner was. We were told to leave the money in the safe, so we put the money in the safe, however realized the safe was unlocked and did not want to leave it there for fear of someone taking it. This man who I did not know rudely approached me and started scolding me for taking the money out. At the time I thought he was another guest so I was very confused as to why this guest was going after me. I tried to explain that it was my money for Carla and I didn’t want to leave it in an unlocked safe, but he continued to be rude and talk down to me. I am not where the rudeness. Perhaps our request for a later check out, but if that was a problem they could have easily said no. If you don’t want bad reviews, don’t be rude to your guests. I was polite for the whole trip and did not deserve to be so rudely approached by the owner. They seemed to see their guests as more of a nuisance rather than appreciating their business. I’m sure they will comment back and tell us how horrible we were… I can assure you we were perfectly normal guests. Would not recommend staying here. Customer service and business practices were simply not up to my standard.