I'm bummed that a guest had an experience that was hampered by irritants. The issues mentioned would've been easily solved had she communicated them to me
but she didn't.
Regarding the location of the shower- The listing does explain the room is upstairs with a .5 bath. However, since we weren't there, I easily could've accommodated Toni in a main floor room closer to the bathroom with the shower. But I didn't know that was preferred.
I'm glad she mentioned the air conditioner though. I'll update my house manual regarding the ac and the thermostat. A text or phone call and I would have been able to very easily rectify the issue since the window ac in the room isn't necessary, just an amenity. Open a vent and hit a button on the thermostat...15 seconds and it would've been solved.
Regarding Kirby, our dog, I could have taken him with me. It's easy for me to leave Kirby since there is a 3 season porch with doggy door/fenced in yard and automatic water/feeder. No care is needed, but it is annoying when he jumps at the door incessantly...which is something I'm clear about when offering guests the Kirby option. Some guests embrace Kirby, take him for walks, buy him bones, play with him. Others don't mind if he's there since they usually aren't at the house much. Others prefer, No Kirby at all. It's totally up to the guest as it was with Toni. I also have a team of people that I can call if there is an issue the guest needs resolved in person but I'm out of town. Part of that team, is a neighbor who loves having Kirby. Having Kirby stay at the house was an option not a requirement. My guests are paying customers so I don't expect anything extra from them. However, as a guest myself, I wouldn't be offended if a host asked for anything extra because I'm the paying customer and I can say no without feeling rude. That of course is preferable to saying yes, but meaning no and then leaving a bad review which could negatively impact a critical source of revenue for my family.
Toni was very nice but this is a prime example of why I stress to guests to contact me if they need anything. I'm surprised to learn of the issues Toni had because in addition to the open invite to contact me whenever for whatever, I also checked in with her during her stay to be sure everything was good. She indicated it was. I can't solve problems if I don't know about them. If I do know, I have systems in place to attempt to solve them.
Had the guest read the listing and communicated clearly these irritants could've been taken care of easily.