Ответ от Nina:
It is human to make a mistake although this is the first time that something like this happened. I am sorry, but it can realy happen that in the day when you have 3 shifts, the first guests get the "wrong" key (apartment), because it was my fault that I didn't remember the names of the guests that day, and where they suppose to go precisely.
Accidentally, first I show the small studio apartment to two guys who appeared close to the building in center where we have 2 apartments ( studio of 30m2 and one deluxe of 60m2 ), because I saw only two of them. I thought that this first guests who come, have reservation for small studio, which is for 2-3 persons. When the Yari and his friend saw that it is not the right apartment, they just open the paper with reservation showing to me that they are 4 with the kid, and that their wives are waiting in the car. I immediately thought that they are in the two bedroom apartment ( deluxe apartment of 60m2 ), which is two floors from small studio, so I show and give the keys from that one.
That is the best apartment we have, the most expensive, and later when I come home I wanted to check in my personal calendar and book, what could be wrong, because the price for that apartment is higher than the total price I saw on that paper. There were no discounts that I can implement on basic price, that could match the sum I saw. After detailed checking in the book and reservations, I saw that this group should go to the apartment in our private house, and that is the third one of total 3. Of course that the pictures are correct 100%, of all 3 apartments for rent that we have in total. What's the point of lying as a host when you will last one reservation (not many of them, and we have many for this 2 years of renting with Airbnb), so it is not true what Yari says... The only problem was address of the apartment they have reserved. When we registered this apartment on Airbnb, of course that we described where is it, and the guests can see that in description what we count that everyone read. We also put the address of that apartment which is not in the center ( it is 1.5 km away from the Old Town ), but we don't know why Airbnb put this apartment "together" with the ones in the center, so the guests get printouts with the address in the center. If it was our mistake during the registration of this apartment, in the way that we couldn't added it to two existing ones because it is not on the same address, we will remove it from this profile and make the new one if necessary.
But that is not the reason for anybody to speak like Yari is doing, making confusion to others, only because he was "lucky" to get the best apartment in the center for half an our, instead immediately the one he really reserved. He was convinced later that it is the right one, he matched the pictures of the apartment he had in his phone with the apartment itself, but still was angry, yelling and making uncomfortable situation.
We offered to Yari and his friends two days gratis on that two they have reserved, because of my mistake, but he was yelling all the time, and although he didn't wanted to leave that first apartment when I come back with "bad news", they did it on my second approach with croatian family who came in the meantime, the family who reserved that apartment, and I was very grateful for that and I still am.
But it is not correct to write what is not true, if somebody did mistake and learned a big lesson from that.
If I took them to the right apartment the moment they come, than the location would not be a problem because the description clearly says where the apartment is, and everyone can see that on the map where we drow a tag.
But it was difficult to leave the better one and I understand that. That's why I apologized so many times, wanted to give gratis days, but what else I could do when the situation went to direction I really didn't wanted.
I am Nina's husband and if someone have a reservation on 1 or 2 days, it can happen that you will not meet her, or me, but most guests did, so I don't know what is the problem about that.