Dear Alexandria, I am sorry that i was just informed that you have a bad back and that the steps were not easy for you. As it is clearly mentioned in the listing the path to our house has many steps and we don't recommented it for persons with disabilities. According to this listing we don't provide shampoo, soap, toilet paper and many other amenities like sheets, towels, hairdryer, refrigerator, oven etc. Although, as you know, WE DO PROVIDE ALL of these and many more. When you arrived there were 2 rolls of toilet paper and when you asked me after 2 days for more, i informed you where to find it and as you wrote me, you found it. So, i am sorry, but it is not accurate to write that there was no toilet paper. If you couldn't find our shampoo i could have inform you where to find it, and if you do not consider as soap, the liquid soap in the dispenser pump that there is on the wash basin....I have nothing to say. Finally about the sofa beds that you wrote that are uncomfortable, please note that both of them have the same type of matress with the king size bed that you characterised it as "extremely comfortable". Certainly are not long enough for adults with height above 1.90m. (6.3ft), but i was not aware that most of adults are taller than 1.90 m.(!). Despite all these, i am glad that you had wondeful time in our house, as you mentioned.