Hi, we did let Jo down somewhat which always leads to unhappiness.
We forgot to tell her where the keys are, so she had to phone us. With the email also comes a note to keep the doors at the top of the stairs shut and the blinds down at night upstairs. hence her message about the house being cold.
Then she phoned us as the block buster was stolen,, we had a new one their in an hour. Then because the dustpan was missing from the fire. The cleaner had taken it to be repaired, I hadn't realised it was gone. It is now back.
Their is plenty of heating for the house. both the heat pump and the wood heater can independently heat a house twice it's size.
We have never had a cat. If Jo wanted warm towels you could easily place them in the dryer and have them nice and warm very quickly
Their are independent heaters in most of the rooms should they be needed.