Dear Bobbi, at the moment of your stay you were the only guests in the house. The roof door was left open by you, this fact was filmed on our security camera. The rain was very heavy that night and water came in ruining my wooden floor and floor heating. While you were there. Doing nothing. We do expect guests to act a bit responsible. Even had you not openend the door, when it rains hard as it did and the hallway is flooded you don't do nothing. Robert was working that night and I was, as you stated, not in Amsterdam that day. Therefore I send you the mail saying I was not happy with this and requested for your responsibility.. Also we do always serve breakfast. All reviews from our guests confirm that. Breakfast is however not served all morning, but our guests can always help themselves and have breakfast very early or late. You came outside breakfast hours and all you needed to do if this was a problem was just ask Robert to help you. He lives in the house as you knew. You did not. Lastly, when you have problems with the water in the shower please tell us so when it occurs. Not afterwards when it is too late to fix it during your stay.. We fixed it meanwhile. So sorry to hear you experienced your stay badly. You are the first in many years that had problems looking at the hundreds of positive reviews we received. There is always room for improvement and will surely take your complaints into consideration. Thanks for the good remarks nonetheless. It confirm we must do something good as well. Regards, Marcel.