Dear Karen, Thank you for your comment. I am a little bit surprised so that you didn´t mention your problems during your stay. As you can read in almost all of our evaluations, normally everyone is very happy with our assistance. We never have cockroach problems in our accomodations, so I would have appreciated it, if you would have mentioned the problem from the beginning to act on this as soon as possible! Regarding the building work, I am very sorry but we have no influence on this, it is not foreseeable and they had a license. But to correct your statement, the building work lastet 3 days and not 8 and you wanted 750€ back and we agreed for 500€. Regarding your late arrival, I would like to clarify that it is written in our advertisment on Airbnb that we charge 10€/hour after 9pm. One day before arrival you mentioned that you will arrive at 2am which is really not a normal arrival time and from the beginning you should have checked it if it is possible to check in at this time. At the end you arrived at 4am which really is not a normal check in time and we were happy to meet you to hand over the keys! Also I mentioned that the gas station is on the main road and there is only one gas station on the main road in Almuñecar. About the update of the zoo you are right, we should have mentioned it but I thought they are re-opening again.... I would like to say that I had never guests who left the accomodation as dirty and untidy as you did, and also I think that from the beginning you were trying to spend "cheap" holidays on others costs.