Thank you for your kind words, I appreciate all constructive communications. I see there were a few items you were not as happy with. We are consistently trying to improve our offering and hopefully our guests experiences.
Firstly may I apologise that our Co-Host was not in contact with you prior to your arrival. I had instructed him to contact guests a few days in advance of your arrival. I have reiterated the importance of this to him and will be monitoring his progress.
I will try to answer as best as I can.
Air Conditioning: Almost no apartments in Ireland have air conditioning as the weather is never above 22 degrees C and is usually between 12 and 18 degrees during the day. We have had a short period of relentless heat not seen here since 1945.
Hot water is controlled by the building management from a central boiler in the basement of the building and should give hot water all day. What it does is heat a tank of water in the apartment, enough for approx 3 long showers before losing heat. It takes an hour to reheat the tank for a further 3 showers.
In all the time we have been renting the apartment I can't remember a complaint about the Guls. I suspect the heat wave must have had something to do with that.
This is a matter of preference, most people prefer a medium sprung bed which we have, others prefer a more firm mattress.
The Duvet cover acts as a top sheet and is changed with every single use.
The washer/dryer combo:
Yes, that is a thing with those washer/dryer combo I'm afraid. The vast majority of apartments have them due to space constrictions.
Yes your right Tara, when you stay in an AIRBNB it is not supposed to be a hotel, however it is usually somebody's home that is shared partially of entirely with paying guests.
With best wishes,