Although the apartment space and view of this listing are nice, we had the WORST experience because of our HOST. In the end left early due to security and comfort reasons.
We dealt with our car being vandalized, our hosts harassing us, and cold and uncomfortable living accomodations. This was the worst experience we have had renting through Airbnb.
We learned that there is no central heating, only high voltage space heaters. It was impossible to heat a space this large, as well as expensive. Electricity in Spain is very pricey and this was a separate bill/payment from the Airbnb arrangement. It was mandatory to wear layers and down jackets inside.
The Wi-Fi was not as described and went in and out periodically. All of our power went out at least once a night while cooking. Using the lights and the oven would break the circuit.
The two bedrooms are essentially one room separated by a wall. There is no privacy and you can hear everything.
The hosts live near the entrance and the whole building reeks of smoke. The apartment is empty and minimally supplied with furniture and kitchen equipment. It lacked household items such as dish racks, rugs and clothes-hangers.
There are 2 bathrooms, both showers spill water onto the floor leaving you in a puddle. You are limited to one decent hot shower per approx. 4 hours as the hot water will run out after 10 minutes
Parking near the apartment was a major challenge. There is little to none. We were told by the host it was safe to park near the building, however problems with the neighbors ensued and verbal altercation took place.
Our rental car was vandalized repeatedly with inappropriate drawings and slurs. Our host suggested we park further down the street in order to avoid our car being scratched (as this had happened before to one of their previous Airbnb renters). One morning we arrived to our car to find it had been keyed/scratched.
Aside from all the normal things you might find in a less then perfect rental, the host(s) were by far the biggest issue. The "penthouse" is listed under the name of Nuría, but it's really Marc her boyfriend we dealt with. In the beginning they came off as nice people. Marc speaks perfect English and Nuría none. After our car was badly vandalized we looked to Marc for assistance in the situation.
Marc was different in person than in messages via Airbnb/(SENSITIVE CONTENTS HIDDEN). He became offensive and our comfort and security was then compromised. He messaged us constantly making derogative comments about us personally, insulting us and our culture.
After things got weird, we found him exiting our apartment while we were away with out our permission (which is illegal). He confidently and snide-fully admitted to this.
We left our Airbnb in Oliana early. This was by far the worst experience we’ve ever had anywhere. With all of the vandalism, harassment, cold/uncomfortable living situations we do not recommend staying there.