Unfortunately for everyone, this guest wasn't truthful on the number of people staying in the apartment and this is the backlash we face. As for the fan, it has never worked since we bought building and unless we cut open the ceiling and change the ceiling structure and retrofit with a different size fan as they don't make that size anymore, it will remain this way. In a perfect world, I would love to redo the entire apartment with designer finishes and modern fixtures but that isn't the case. Little by little we are making our apartments even more comfortable for our friends and guests that stay there such as central air, new windows and new bedding this past year alone.