Very strange experience. A complainer from the start. Heavy smoker who did not mention that at her check in. The kitchen and back entrance smelled of smoke upon check out. We had to use special products to get rid of the smell. From the moment we accept the booking we knew it would be a difficult one. We left them food in the refrigerator as per request after refusing to go shopping for them, prepared a document of places for them to visit tailor made to their family as per request. Upon arrival we took the time to give them a private introduction tour of our neighborhood for about 30 min. Changed the setup of the Dinning table as per (Website hidden by Airbnb) some point we had knew we can not please them and they will see a spot on a clean sheet. Which they literally did. They lived a week in our apartment without attending it and lived in thilth. We had the give the place an extra cleaning. Specially the kitchen. When they checked in, the place was extremely clean, not sticky at any places, tables, nor chairs, all sheets cleaned and ironed by myself. All beds made properly. When check out time came they insisted, yes insisted on a late check out for 13:00 which we accept it free of charge only because of the children. When we arrived at the apartment on the check out date at 13:30 they had still not left. Still we accept no extra fee for that even if the cleaning lady fee had started for us. They request we call them a taxi upon check out and we gladly did .
They requested to have access to our Apple TV. while in our apartment. We gave it to them and mentioned it cost to see most movies. We had to chase them several times to pay for it for the movie they saw. We decided to block any communication with them at the end. They finally paid yesterday but also made sure they leave us a bad review which frankly is somewhat made of the imaginary.