We are astonished and, I must say, upset by your review, Joaquin. We only saw you for five minutes when you first arrived and for another five as you were leaving and, as far as I can remember, not at all in between. We considered you a quiet, easy-going guest - and now you write this astonishing review about us, after starting off by saying we are a "very accommodating couple"?!
1. At no time do we enter guests rooms once they have arrived in our home - not while they are in the room and not while they are out. Neither Jim nor I nor anyone else ever entered your room while you were with us. You state that "somebody entered my room when I was not there. I considered that a violation to my privacy" - would you care to expand on that statement, eg let us know what evidence you have? Certainly neither Jim nor me ever set foot in your room while you were staying here, and we do not believe any other guests did either.
2. I told you when you arrived that we could put the A/C on at 10 pm, if you requested it, but that, at the time you were resident, the weather was still pleasant and, therefore, you might not need it, but to let us know if you did need it. You never mentioned A/C to us again so we thought you were comfortable without it.
3. ". . . the secret surveillance behind doors . . ." What on earth are you talking about? I think you must have been watching too many scary movies. There are no secret CCTV cameras in our house, Jim and I are the only permanent residents in this house (no ghosts) and we have many more things to do than creep about watching our guests behind their backs. We have no interest whatsoever in "secretly surveilling" any guests. I think you should apologise for saying this.
4. Cleaning fee is too steep - this is what we pay our cleaner each time he comes, and he cleans the guest bedroom and the guest bathroom before each new guest arrives.