Welcome to a bright clean, air-conditioned, comfortable, free-of-clutter room in spacious pool-home; indoor clothes washer & dryer, WiFi. The room can comfortably accommodate two.
Время прибытия — после 16:00
Выезд до 11:00
When I first arrived I found that the ice maker was broken the dishwasher was broken the hot water in the shower was barely lukewarm. The closet in my room was half full of things she would not move to another room. Although the listing on Airbnb States kitchen nook / microwave /…
Ответ от Trish:
It is so unfortunate to have to continue to deal with Susan even after post check out, but here are my responses to her statements –she has taken truths and twisted them into lies: As starters, important things to note for other hosts: This guest customarily speaks extremely loudly, opens and closes doors, cupboards, refrigerator doors very harshly, has never used a garbage disposal, leaves lights on in her room 24/7 as well as her personal fan, takes food (not snacks –cooked food) to her room, disregards rules listed, has very little sense of respect and good manners –when asked something will not acknowledge you, example: I politely requested for her to park her car all the way to the front of the driveway so another car would fit vs. parking in the middle of the driveway, she just kept walking without acknowledging; but above all, this guest makes untruthful statements even when there is proof to the contrary. Answering to her misstatements: I have the ice-maker disabled as it does not have a water filter –the very few times I use ice, I use ice cubes from purified filtered water --but anyway, my listing clearly states the limited use of the kitchen,and the exceptions I made for this guest did not include use of the home's fridge --I provide each guest with a 4ft refrigerator , so perfect example of her lack of abiding to your home's rules. The dishwasher is not broken and was not broken, a few weeks after this guest’s arrival, the garbage disposal broke (this causes a back up of the sink); it broke due to the fact the guest constantly turned it on without having water running through it –as it is suppose to be, and as I advised this guest when she asked me what “it” was and stated the fact that she had never used one. I was nice enough not to make the guest feel bad or responsible for its cost as I had a cost-effective alternative to change it to a new one. I have never had any complaints on the level of temperature of the shower –definitely not lukewarm, but I was nice enough to have a plumber/handyman adjust it to a higher water temperature for this guest’s comfort. About having things in the upper shelves of the closet –leaving more than ¾ of it clear—I specifically let this guest know about it when we spoke on the phone to make sure she was ok with it –and she was, hence during her stay she never mentioned anything about it, nor requested for me to move those things out. Regarding this guest’s statements about the use of the kitchen is completely false –what I did was direct her attention to the content of the listing where it indicates the limited use of the kitchen, and her response was that she assumed she had full use of it to cook and bake because I had pictures of the kitchen. In consideration of her length of stay, I agreed to consider making exceptions and took until the following day to text her my response. Part of my response was that we needed to coordinate times so for both of us to have comfortable use of it –my exceptions with this guest went as far as considering her very early and very late working hours (nurse) 4:30 a.m. and as late as 11:00 p.m. , and the use of the kitchen and its usual noise at such hours. In my original comments I already address this guest’s request to having a friend stay over (not a visit) for a few days, and later her husband for 5 nights, but at this time I feel it is necessary to clarify the reasons I declined her requests as I think it would benefit other hosts. From the complaining call that I received from her husband and his out-of-line comments and rude remarks, I came to know about their customary house guests and friends –which raised red flags for me. Also though another event, I became aware that, one of her very close family members was under parole and at risk of losing it. I think it is understandable my decision of declining additional guests relating to this person I was hosting. With respect to this guest’s other very inaccurate remarks, these were my statements directed to this guest on 11/6/2017 on Airbnb’s messaging tool: “Regarding the exception I made, after you already booked, to your use of the kitchen, cupboard space and 4ft. Refrigerator for your use only, it still stands, however, please refrain from venting your anger by opening and closing cupboards and refrigerator doors harshly, practically shoving your plate and glass rudely on the table when others were there, to the point of spilling juice on the table, on the placemat, on the chair and on the floors, as well practically throwing the frying pan on the table and the like --simply please refrain from being rude and aggressive creating a hostile environment as you did tonight –we are very polite people and cannot tolerate contrary behavior. Respect to the house and my family is paramount.” I have to say that this guest’s statements are far from the truth and are most certainly lies about my mother, myself, our actions, and environment at home –my mother speaks English, and like the rest of my family, we are well-mannered persons (my mother was married to a U.S. Diplomat) and I was raised in such environment. Needless to say, unfortunately this has been a bad experience from which I have learned a very faceted lesson. Bottom line, one must make sure your potential guest is a good match to be a guest at your home -- a good match on more than just the basics.
I love to travel and have been mainly around Europe for vacation, and to a couple of Latin American countries for work; I am fluent in English and Spanish, with basic conversational skills in Portuguese and some understanding of French. Very familiar with the American, Latin Ame…
Языки: English, Español, Português
Частота ответов: 67%
Время ответа: в течение дня
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