Dear Kyra, I am really sorry to hear this and read this, the more because Wieky, them women who explained you the house, asked many times if everything was ok and she only got smiley faces that all was so nice. So, I am a little surprised. The more, reading that it is better a house for 2 persons.....this sounds spoiled to me. In Amsterdam, our house is really big house (groundfloor and cellar, the 2 etages you used) and mostly families with 4 children or more do live in such houses. I am quite flabberguested.
And that upstairs there is our theatre-equipment, mostly people do appreciate that.....the more because you were informed about it and did not have problems ounce you were there. All the people of our company (3 moments) who were there, ringed your bell first. Also about that you were informed.
I am really sorry to read this all, because we did our very best to leave a clean and comfortable house and of course we want our guests to be happy.
Friendly regards, Judith