It is with great sadness that you did not read the description properly and hence did not get what you were looking for from your vacation. Our chalet location is clearly displayed by Airbnb. It is in central Klosters walking distance to the foot of the mountain and cable cars for skiing and hiking. We are fortunate to also be surrounded by forest and nature but if an extreme remote hide out on top of the mountain is what you were after then you were mistaken.
Be kind, we had lots of exchanges prior to your stay over activities and what is on offer to you when there and I clearly notified you ahead of your stay that I was in the US and that while I would always be available for you, a delay may occur in my replies. Having said that, I always responded within a matter of hours. A fuse blowing can always happen. However, I gave you easy instructions and it was easily resolved causing no major inconvenience. In reference to the washing machine, it is on an old meter that you have to feed with half franc coins of which I leave plenty on the side for my guests. You can also open the tray to retrieve them. All of which is effortless just part of the charm that comes with a romantic chalet.
All my best to you and please do take the time to properly research your vacation next time so that you are not left feeling disappointed.
Amanda and Courtney