Its a bit funny honestly to say check in was sub par, since you didn't even check in until the "second day of your visit". I had messaged repeatedly to see when you were wanting to arrive on the day you had booked in, and I waited ALL that day, near the end of the day I finally received a message you had changed your plans and were not arriving until the NEXT day. Unfortunately that day the entire family had to attend my grandmothers funeral and could not be helped and I didn't have time to arrange for another person to meet you for check in. I did however leave the door was open with the key in clear sight. You had messaged me and told me you found the place and all was well. I told you I had to work the next morning, but would send the property manager up to check on you the next day, and she did. You never mentioned a burnt out light bulb, so we were unable to help you as we didn't know. I believe your expectations are of a different nature, if you want a 24 hour concierge, I recommend you book into a hotel the next time you are in need of place to stay. As for "blinds and or curtains", we much prefer the clear open windows out to nature, as shown in ALL the photos on the listing. The bedroom offers curtains on both windows that face directions where privacy could be lost, such as the porch or the driveway, but the 3rd window is too high and faces nothing but trees, making it impossible for anyone to see in. If you are looking to shut out the light, then I can recommend an eye mask you can purchase quite cheaply at any drugstore. The shower curtain is unique in nature, but its how they are sold to accommodate the freestanding old fashioned claw foot tub. A unique feature, and perhaps not the preferred design for everyone. Also it was featured in photos in the listing. Unfortunately you cannot please everyone & some people are just hard to please.