Please use the translate all spoke the (SENSITIVE CONTENTS HIDDEN) translate.
Подходит для детей/семей
Нельзя с питомцами
Без вечеринок и мероприятий
Время прибытия: с 14:00 до 20:00
Выезд до 11:00
I made a reservation for my father and my brother's stay in Koblenz. The reservation was confirmed by the host - Karl and 10 days before the trip - Karl messaged me that I did not respond to his messages (in fact it was the other way around) and the place was given to someone e…
Ответ от Karl:
42 mails with only one booking with a lot of special requests tells its own tale! Diana booked on April 24, 2017. I told Diana in less than 8 hours after booking that other guests had booked the same apartment just before her. I informed Diana that we have 20 apartments in Koblenz and I was able to offer her an alternative for the same price. One day later, on April 25, 2017, Diana changed her booking request and wanted to extend her stay by one day. The time that Diana requested to book was already very busy caused by many events hold in Koblenz. Only because we have so many apartments in Koblenz, it was possible to offer Diana accommodation for the entire booking period requested, but this was only possible with moving into another apartment and even into another house. Diana told us that her father was going to be operated in Koblenz. We wanted to help her as there where only little availability at all in Koblenz that time. We did not even charged the extra day because of Diana's father and his special situation. For Diana's brother, who accompanied Diana's father to Koblenz, we even provided a bicycle free of charge. We also absorbed the expenses of cleaning after each move. We tried to explain Diana, that she must pay a commission to Airbnb for the origin booking, which she did not cancelled. That we get only 471 € out of the booking and provided her for this money accommodation + an extra day + as well as bicycle. But Diana simply did not understand why she should pay her fees to Airbnb. We, the whole team, feels completely worn out by Diana emails and phone calls and actually, it is annoying to justify myself here. Therefore now the warning to all landlords of Airbnb when booking Diana Dvorska, Sofia, Bulgaria. This lady is mostly polite, but does absolutely not understand the system of Airbnb. And to all the guests who are looking for a place to stay, I would like to look at our many reviews from other guests, which we have not asked to write in the guestbook.
Nach meinem Studium hat es mich nach Berlin verschlagen, wo ich mit meiner Hauptfirma mein gutes Brot und Wasser verdiente. Doch seit ein paar Jahren entwickelte ich mich zum Klima-Flüchtling und lebe in den Wintermonaten einige Zeit in Andalusien, wo es 320 gesicherte Sonnentage…
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