Dear Anh,. This is the first negative comment for us. I am so sorry you found the interior not to your liking, but the place looks exactly as the photos indicate and really not cluttered. All other comments and reviews here vouch for the validity of the information posted, and highly praise the place and their experience. It seems utterly absurd that we lose our 5 Star Superhost rating because you found the locked room you broke into for the extra people you didn’t announce, unprepared.
“ the entire house”, means you are not sharing it with anyone else, not that you ought to feel entitled to open locked rooms and closets and use what is clearly labeled as private (highly inappropriate), just because you have more people with you than you had let us know. All the while leaving the place in such a state that in fact we feel lucky to still have our home standing.
You booked for yourself plus one, as the request clearly shows, and the place was impeccably prepared for that. Regardless, if at any point you had mentioned you needed an extra room, or that you have extra people, we would have gladly sent someone to open and prepare another bedroom for you.
I hope the gross discrepancy between your comment and every other one here would demonstrate the factual soundness of your representation of the place to those who read it. Thanks.