My French is not good and have difficulty translating your review but get the gist of it ,I think . We were last at the apartment in May . It is difficult having an agent and relying on them to take care of the property and make sure the guests have everything they need and the place is looking nice . We are going there in a week and will be able to see the situation with the apartment ourselves and try and ensure any problems are ironed out and rectified . I feel very sad if things were not as good as the should be . Please try and give us more details privately so we can ensure that out agent corrects any problems ,otherwise, maybe time to get a new one .We want the guests to be happy and have everything they need for their comfort and everything clean and fixed or replaced items if missing . I am wondering what has happened this summer as it has been very busy and rented fully so maybe our agents have not kept on top of things as they should have . Thank you . Kamala Text me pleas + (Phone number hidden by Airbnb) .