Ответ от Klaus:
We apologize for our shortcomings and we are taking steps to correct them especially your concerns about unfriendly staff and so on. However, we think you have invited this behaviour yourself by not following the rules regarding check in time. We always make it clear in our communication with our clients not to come earlier than the check in time because we are booked almost everyday and we always need time to clean up the whole place from top to bottom, change the beddings, vaccum and filter the pool for our next guests. And yet, many, such as yourself still insist on barging in, bothering our staff and distracting them from their chores which cannot be done properly if there are already guests in the premises. This has happened to us several times already despite CLEAR AND SPECIFIC instructions and if the staff was bothered and unfriendly because of such unwelcome and deliberate ambushes, we really cannot blame them. We ourselves have been pushed to the brink of frustration ourselves after we have just checked out guests and now only have less than one to two hours to clean the house, change the beddings and clean the pool and here is another big group demanding to be attended to before the agreed check in time, especially if they knew way way before already that they are not supposed to come yet. if the house was not as clean as you wanted, it was because you rushed them and distracted them, pressuring them to deliver it to you even before it was ready. WE HAVE NEVER HAD ANY COMPLAINTS ABOUT THE STAFF BEFORE or the general cleanliness of the place but we agree with you that the staff should have been friendlier, the house cleaner and we are doing something about it but maybe you should also learn to respect the rules yourself which you knew before hand and agreed to beforehand. As for the price, we are not expensive as we are still cheaper than many establishments in LAIYA ON A PER PERSON BASIS and they do not have the same 300 square meter space and 250 degree SEA view that you got which will cost you a fortune elsewhere. Please compare and canvas among establishments even on the low end in Laiya and you know that you got it very cheap .