Hi Sonya, Thank you for the feedback and confirming that our place is very clean, well equipped, and well maintained. We do indeed provide an outstanding service for our guests and it is attested by the reviews from our guests. This is very important that our guests find our place very comfortable, clean, safe and located in an amazing area of Toronto with proximity to great amenities. The emergency which you have mentioned in your review was not a life-threatening situation like a fire, water flood etc. You should be very specific in your review and have mentioned that the emergency was a plugged toiled in your private bathroom, which you have been using exclusively. Thankfully, there was another bathroom available for you, in case you were not able to use your own bathroom due to the plugged toiled. Each toilet is equipped with a plunger to remedy the situation. Yes, you did text me in the middle of the night and also you have emailed me in the middle of the night hoping that I would reply to your texts or email immediately. In case of emergency, I strongly recommend that you would call instead of sending a text or an email, or just simply knock on the door and ask for help. The contact number we provide is accurate and our guests are always able to reach us. The plugged toilet does not necessarily warrant the need for waking up the entire home in the middle of the night and perhaps this is why you have chosen to text and email me instead. However, you have dealt with the plugged toilet by yourself, the issue was totally managed by you and it did not require additional assistance from anybody in the middle of the night. Thank you for taking care of that even though the plugged toiled experience appeared to you as a very stressful situation. We wish you that you will have a good experience while continue using the Airbnb services and we hope to host you again in the future.