Ответ от Jonathan:
Just in response to the comments above, I am only doing this for future guests who may wish to stay in the apartment;
1, I had informed the guest on multiple occasions that I was waiting to hear from a friend as to their availability to drop the key off, so please be patient and I would keep her up to date. There was no problem accessing the apartment.
2, I spent 6 hours cleaning the apartment, somehow the guest managed to find a cleaner who cost $120 to clean an already clean 1 bedroom apartment.
3, My manner was in reaction to the guests offensive and demanding remarks regarding the apartment. An insight to her communication was 5 text messages one morning between 5-8am, demanding various actions from me.
4, The sheets were less than 1 month old, and the 8 available towels approximately 3-6 months old.
5, The whole point of Airbnb is that you are staying in someones place!?
6, 500m walk up a hill worthy of a warning?
7, Totally unclear TV instructions? Point proven in relation to anal attitude, it's a TV.
I am on Airbnb to use and share the places of like minded people, and this is the first negative comment I have received in 3 years. I am 100% in agreement with valid complaints, particularly in relation to cleanliness, however my opinion on this matter is that the individual guest is better suited to a hotel, where they employ full time managers to deal with various complaints.