we are really sorry that the place haven't lived up to your expectations, but your comment about the cleanliness is just not true. We prepare the place for every new arriving group with a lot of care, so it wasn't dusty for sure...
From the first moment after your arrival you showed us, that you're very disappointed with the place because of reasons you could clearly see in the description when you booked our place, and we discussed earlier, like on the day of your arrival we had guests checking out, so we couldn't give you an opportunity of early check-in.
After your arrival you asked for things like a television, and air-conditioner, facilities we never said we have, and you were bombing us with negative comments during your stay. We set up our prices absolutely correctly, our photos show exactly what the people get in our place, so we are really sorry that you booked our place with a clearly different expectation in mind, and this ended in this very negative comment :(