We were really shocked to read your personal review and puzzled not knowing where to start our observation on your review.
To begin with, you say the half day tour was expensive and was not that much offered. In fact it was you who cut -short the tour because of your kids. We have spent ample time at the Fish Market, Ample time to see the birds and the people at work (fishing). When you were offered to visit the Church on our way back and the Hindu Temple at the beginning of the City-tour you even didn't want to get down ! During the boat tour you have been offered various refreshments. All these we have to consider when we make the cost. Our offer - your decline - doesn't necessarely mean that we go down with the price. In fact you asked about the price before the tour which we answered. At that moment you have bargained and then you agreed to that.
With regard to the Kandy Tour, our promise was to take you to the Elephant Orphanage, Botanical Gardens and to your hotel in Kandy, which we did. We quoted Us $ 100.- which you have reduced up to US $ 85.- Here we both agreed to that price. So, now what is this issue ?
Madam, the problem was not with Thisara Holidays or with the prices. It was because you experienced very bad weather, which you have to suspend all your programs in Sri Lanka, this changed everything in you. We are very sorry about that and regret to have such complaint. With this we conclude our explanation to your review.
May God Bless you and your Family !!!
Thisara Holiday Team.