Прибытие организовано отлично100% недавних гостей оценили процесс прибытия на 5 звезд.
Nice duplex condo two blocks away from beach, fully furnished, accommodates up to 6 people. Here you have all you need to rest and have fun, two bikes are available, games, grill, just come and enjoy!
1 кровать Queen Size, 1 односпальная кровать
1 кровать Queen Size, 1 односпальная кровать
Время прибытия — гибкое
Широкий дверной проем входа
Освещенная дорожка к дверям
Un lugar comodo, calido e ideal para un alojamiento tranquilo y seguro sin pagar demasiado. El lugar es espacioso, mas de lo que esperabamos y cerca de todo, no le falta absolutamente nada, al contrario. Su anfitriona y quienes la apoyan con inmejorable actitud de servicio, sin d…
We stayed here from mid January to end of March 2018 and we rate it very highly. The accommodations are clean, up to date, nicely furnished and there is plenty of space. The kitchen is enormous and is well equipped with high quality appliances. We appreciated the privacy of the f…
This place is nice but the peolpe that runs this placce are horrible, I had never been treated this way, I was never welcome and apreciatted, I work with costumer service and always try to do the best possible to my clients for them to be happy, this people have no knowledge wha…
Ответ от Judith:
Thanks for saying the place is nice because it really is and let me detail the disturbances you and your group made during your staying so maybe that can help you to understand our point. Since you reserved by Airbnb I never got replied to any of my messages asking you about your time for arriving (this is shown on the Airbnb messages log) One day prior your check in date you contacted me by (Hidden by Airbnb) asking me to enter one day before your reservation and to pay me on cash, which I refused and by the way is illegally to offer that kind of payment when you are reserving by Airbnb (I also have the (Hidden by Airbnb) log of this) The day of your check in I was asking you what time you will be checking in, you confirmed at 3 pm, you never got at that time, we had a person waiting since that hour to welcome you, at 7 pm I contacted you again because it had taken a lot since you promised to get there, you said you will be there at 8 pm, that also never happened, and you and your group finally showed up until almost 11 pm, all this information and times are also on the (Hidden by Airbnb) logs, so don`t say you were not welcome, the unrespectful people were you having us all day waiting at hours you promised to get and never were true, and don`t blame Mazatlan traffic, Mazatlan is a very small city, even high traffic won`t take you more than 20 minutes longer than your usual time from one place to the other. Soon after you were at my property you started to have a lot of people in and out, these people was always leaving the garage door opened, we provided you with keys and a lock for the garage door and openly asked you to maintain that door closed, one of the times that you left the door opened a woman mentally illness that walked by the street got into the property, got naked and shower herself with the water hose of the garden, , the onsite manager had to go out and closed the door and the lock each time your people left opened, in response your visitors started jumping over the door, to avoid to open it properly, this make the neighbors being calling me asking what was happening, worried and disturbed by seeing people jumping over the garage door of my house and making them nervous of someone may be stealing us, and may be an treat for them also, I sent you a notification asking you to please close the door and stop having so many people in and out, you never replied, (this is also on the Airbnb message log), the on site manager directly ask your people to please close, which you also ignored, so since this moment we contact Airbnb for help on how to handle this situation. Airbnb ask us to take pictures of everything possible to document the facts and to keep informing them how things were going. I also told you that visitors where allowed in a common-sense way, which meant not to have so many different people entering all day at so many different hours. The next day, extra people came out from the property even carrying pillows under their arms, which means they stayed to sleep, without letting us know that you were introducing extra people in order to avoid the extra charges that this involves and then denying that you did it, we have pictures of the different people coming and going. Then as you never closed the door and we were closing it, you better put away the lock we provided you so we could not closed the door also, to this we had to put another lock in order to maintain closed, when you were back after midnight you contact me in very rude message which I also have the log to tell me how rude was to close my garage door and left your car out, to which I told you we had to do it because you never close and you even take away the original lock in order for us to avoid closing it, but that as you knew there was an on site person that could open you if you just ring the bell, but you prefer not to even talk to this person because you now you were going to be personally asked to respect the rules of the property. We kept informed of this to Airbnb and they told us to cancel the reservation at any moment if we wanted, for us having to take you away prior than your leaving date was going to be as difficult as having you close the garage door, so we asked Airbnb to please call you and ask you to respect the rules and continue until your reservation were over in a peaceful way, Airbnb called you and we wait until your ending date. At the moment you left we as always do, made our inventory, missing 3 towels and having a couch dirty with some spots of something, so don`t lay saying I sent you and email asking for money, I followed the Airbnb process and sent detailed information of the missing towels and pictures of the dirty coach asking for the payment of the damages. Then someone of your family (said she was your sister) called saying you left personal stuff at the bathroom and that if she could go to pick it up, to which we accepted, even all the bad experience that was having you and your group at our property. And this was not all, after the cleaning lady entered the property, she found our boxes with personal stuff opened and messed up, I had the pictures also, but the must awful was finding a pack with marijuana that you left. Immediately I sent a message to you and your sister (who picked up your left stuff) and told her about this for which she excuses you saying that she though it may not be you but someone of the bunch of people you entered to the house, in this way she confirmed your put a lot of different people in and out and also was the worst is that she was confirming the kind of people you put in and out. (I also have the Whatapp logs of this). Please don`t blame the in-charge person of the missing towels, and the rest of the things your mentioned, is embarrassing that you don’t even have the dignity of accept your mistakes, we have documented proofs of all (Airbnb and (Hidden by Airbnb) ’s messages logs, pictures), besides we have an honorable property with a track of many excellent reviews, and your comments against that just confirmed the lies in your words. You just have one history review on your track, and I hope with my review people be seriously thinking twice before accepting a reservation from you.
I love to travel, I've had the opportunity to travel a lot, so I know my place at the beach is a wonderful place that you will enjoy and where you will spend memorable days. Come and visit!
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