Ответ от Cristina:
Dear Mr van Dongen,
first of all thank you for your updates, we will do our best to improve the services.
I'm sorry if you thought that our was a heated pool, we never reported this information, we will more clear with our guest in middle season in future. Our Residence is located in a nice residential neighborhood, there are no dogs in our propriety but some neighbor of course has, and I'm sorry if their barking had annoing you. We can boast a good impression for the most of our guests and generally they tell to us that the feel inside our propriety is even better than the idea that pictures produce, this is the first time that we have a different feedback, and I'm sorry that your expectations weren't confirmed. In all our social profiles you can find live pictures, and we love to show our propriety just in the way it is, this is our policy of reality, I can confirm you that we will show just reality in our pics. I'm sorry for wifi or shower problems, we have a mainteiner staff available in case of problem, if we had have a feedback about that during your stay we certainly would had make our best to fix any trouble. I hope that you can come back and visit us soon, to see and test our improvements. Have a nice day.