6 bedrooms available in total, all en-suite. Free Wifi, DStv in every room and the common areas. Recently renovated, back-up generator and borehole. Solar geysers. Within a walled, secure complex.
Время прибытия — гибкое
The place was not as clean as I would have liked and the host was not very helpful when I needed assistance in amending my booking due to some confusion. Sally is not the most friendly of people and even dropped the phone on me mid conversation. I wont be using her service again.
Ответ от Sally:
UDUMO CLEARLY BOOKED AS A SINGLE PERSON. ON ARRIVAL THERE WERE TWO PEOPLE. WE CHARGE BY OCCUPANCY, SO MY STAFF ADVISED HIM THAT ONLY ONE PERSON COULD STAY, OR HE COULD PAY THE BALANCE TO MAKE THE COST UP TO A DOUBLE. HE OBJECTED TO THIS SUGGESTION AND TELEPHONED ME ABOUT THE SAME PROBLEM QUITE LATE IN THE EVENING. I CONFIRMED THE SOLUTION PRESENTED BY MY STAFF, THAT HE COULD PAY THE BALANCE TO MAKE UP THE DOUBLE OCCUPANCY RATE. HE DID NOT WISH TO DO THIS AND BEGAN TALKING AROUND THE PROBLEM. I CONFIRMED THE ORIGINAL SOLUTION. TWO PEOPLE CANNOT STAY AT THE SAME RATE AS THE SINGLE PERSON HE HAD ORIGINALLY BOOKED. WE ARE A SMALL ESTABLISHMENT WITH 6 ROOMS ONLY. WE DO NOT HAVE A 24 HR RESERVATION DESK. WE CONSIST OF TWO UNITS. EACH UNIT HAS 3 X DOUBLE ROOMS ALL EN SUITE, A LIVING/DINING ROOM, KITCHEN, VERANDAH. WALLED AND GATED GARDEN, AND WITH STAFF WHO LIVE ON SITE. UDUMO WAS NOT WILLING TO PAY THE BALANCE TO MAKE UP TO THE DOUBLE ROOM RATE. IN THE END HE PUT ANOTHER SINGLE MEMBER OF HIS PARTY INTO THIS ROOM AND HE WENT AND STAYED ELSEWHERE. THIS SOLUTION WAS ACCEPTABLE TO US. I WOULD EMPHASISE THE BOOKING CLEARLY STATED ONE PERSON. HE WOULD HAVE PAID AIRBNB FOR ONE PERSON AND NOT TWO. REGARDING THE CLEANLINESS, I WILL TAKE STEPS TO RECTIFY THE DUST AND ODOURS HE FOUND IN THE BATHROOM. THANK YOU FOR ADVISING ME.
Sally runs a very nice B&B, we felt very welcome, had stable internet to work and Costa served us phantasmic breakfast. The place is not too far from the city centre but quiet, with a beautiful garden to sit and relax. Thank you, Sally
I was disappointed with Sally and her hospitality especially because I only saw her once during my stay .Her attitude was unfriendly and somewhat rude... I enjoyed the rest of the stay thanks to Abel the manager who ensured that I was well taking care of ... Abel is a better host…
Ответ от Sally:
Sally visits the lodges twice a day, in the morning and in the afternoon. Sunbird offers clean, comfortable accommodation at very reasonable prices. We do not pretend to be luxury. This client objected to her room and chose another room which she advised was agreeable. She was offered the opportunity to cancel her reservation at Sunbird and to seek alternative accommodation at a more luxury establishment, but she declined.
It is the perfect place! Wonderful and peaceful garden, beautiful bedroom, 21st century bathroom, great breakfast, caring staff, what can one ask for more? Sally thank you for opening up this little paradise to visitors! Best regards, Paula
I operate the Sunbird Guest House in Harare, aimed at providing great accomodation at great value the business traveller. I am also involved in Zimbabwe tourism and administrate the Safari Operators Association of Zimbabwe.
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Время ответа: в течение дня
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