We feel very sad you and your family had such a bad time and experience in our home. It was hard to process the 1 star review you gave us specially because in the 5 years of renting our home we had never received a bad review. We understand you’re concerns regarding the shared staircase. Unfortunately, we do espesify in the description “The duplex consists of the first 2 floors in a 4 story house with a shared starecase”. We also don’t consider our house a “shared house” because that usually means that you share a kitchen, living room, or a restroom and that is not the case with our home. Also in the past 5 years we have never had an issue of someone misunderstanding the description or complaining about misleading discription. If this was the case we would have changed it long time ago. In any case we will change the discription and emphasize on the fact that the staircase is shared.
Regarding the issue about the 3th room; I take full responsibility. I assumed that since it was only 2 of you and the toddler, that you would not need the 3th bedroom. The day of your arrival when we talked on the phone, I did offers your husband the option to open the 3th room for you guys but he said it was fine and as long and the printer was not used we could leave the room closed with the bicycles inside. For this reasons I will refund you 200€. And once again, we are sorry that our home did not satisfied your needs.