Thank you for your feedback, Rajeev.
Based on our experience with your stay and from the feedback we got from the Ajit, the taxi driver who chauffeured you during your stay here, we advise you book a star hotel next time you travel anywhere. We are a bed and breakfast, not a business hotel nor a homestay. We are very clear about it. I think your confusion arises from the fact that these days, Airbnb lists all kinds of properties, including star rated hotels, and not just dedicated, owner-run bed and breakfasts.
We have provision for home delivery from most of the popular restaurants in Gangtok. MG Marg, the main market area has all dining options. It is 6 minutes walk from our property. Most of our guests of all age group find this very convenient for their dining outing. We have a cafe where breakfast is served from 9 am onwards. For guests choosing to have breakfast earlier, we provide breakfast in the common room from 8am. As specified to you at check-in and on the infographic chart in all rooms, you just have to ask for it one night prior.
Your booking was last minute and all our rooms were booked out, else we would have offered you a room with more space, suited for a family like yours. But at Rs1600/- per night, we were under the impression that you are travelling on a tight budget.
As for the mattress, yours is the first complaint and we will actively consider getting a bigger one very soon.