Well Helen, we knew that we would get an odd review one day.
Just with everyone saying that our beds are beyond comfort and that our Homemade Muesli, Homemade Bread, Homemade Jams and Marmalade, the best yogurts the we can buy including Irish Clandeboye, A choice of three different quality fruit juices, our own mix of 3 coffee beans freshly milled at the time and a fine selection of Teas from which to choose we have never ever had a contrary comment, guests have enjoyed this Breakfast for over three years. As for self service, was I not there at all times to serve you and I did even though you could have leapt up and helped yourself?
As you are new to Airbnb may we recommend that you read the profile of the accommodation first and other people's comments before you
mistake us for some other establishment.
Our house is indeed on three floors with the designated guest bathroom on the floor below the guest bedrooms, with one loo adjacent and another loo downstairs. This is made very clear in the Airbnb profile. Regarding your comments on cleanliness, we, unlike many other Airbnb hosts, are fully Tourist Board certified with a 5/5 for cleanliness from The Enviromental Health.
You also mentioned in your private feedback that there was nowhere to eat. You went to Carrickfergus that night (10 mins on the train, the station is two minutes from our house), where there are a range of eating places, from posh-pub food, a great Indian restaurant, and several other restaurants. Our other guests that evening talked to us about options in Carrickfergus, and had a drink at the marina and a tasty supper. Whitehead itself Is more limited; but has many other charms.
We are sorry that your stay was not as you had hoped, but perhaps next time you book with Airbnb you could spend a few minutes reading about the property, and check out the location. We do realise that this is your first booking with this website but we even achieve a 9.9/10 from another well known one not to mention many of the others that give us 5/5.