many thanks for the feedback and I am sorry to learn about your issues.
However I think there's been a miscommunication, because when I checked you in I asked if you needed a towel and you said that only one of you would need it and so I provided it accordingly to what you told me. I don't keep a common hand towel in the bathroom for hygienic reason - being a shared toilet I think it's best for each one to you use his/her own and also for hygiene the mattresses are protected with an impermeable cover. Unfortunately the whole Europe was hit by very high temperatures this summer and Valencia was not exempted...but usually the fan does the job. The room is clearly advertised without a/c and without kitchen...if you thought otherwise, well I am sorry. Neither I or my other guests experienced any problem with the internet during your stay, but as explained during check in I have 2 repeaters installed in order to ensure that the whole house is covered by Wi-Fi and if too many people gets connected to the same repeater this will eventually work slow for somebody, but you just needed to connect to a different one to solve the issue or you could have told me at the time of experiencing the problem so that I could have done something about it.