Our house includes 8 bedrooms for 17 people as a total. Our description on airbnb states the following "the daily rental fees depend on the number of people (this allows small groups to get a better price), we shall provide you with bedrooms in accordance to your reservation, on the basis of 2 people per bedroom : for 8 people: 4 bedrooms. For any other configuration, please get back to us". Dimitri has rent the house for 8 people, he has paid the price for 8 people and 4 bedrooms, and was given access to 4 bedrooms as our description clearly indicates. This perfectly fits with our commitment. I suppose what he wanted was to pay for 4 bedrooms but get the total of 8 bedrooms (which could have been possible with extra cost)
I think there was a problem of communication between us since the very beginning as English was our only common language but not mother-tongue neither for us nor for Dimitri. When they arrived I have offered to explain the house and the city but after nearly 3 days of travel, they only wanted to go to their bedroom ... After that I have left the house and did not get back during their stay as they wanted to get privacy.
I came back home at check-out time and then I realized that the riad was completely up-side-down, rules of the house were not followed, dirty dishes everywhere, people not ready at all for check-out, kitchen in an horrible state, wax on the floor and on the lamps, food on the pillows, garbage in the living-room, etc... So, I was really upset and probably not very friendly and smiling. We have rent this house many times but it was the first time we get it back in such a bad condition.
This group was a very difficult experience and I hope we won't have to get through this again !