First of all, we provide every new renter with the essentials to start there trip. Soap, toilet paper, towels, and clean sheets in every room. Just to clarify for future guests, this is a TOWNHOUSE and not a hotel with maids and room service to clean the house during your stay. Guests rent this home to save hundreds of dollars on lodging while still getting the resort atmosphere with the pools, restaurant, bar, game room, gym and 24 hour front desk service. We apologize to our guest for any confusion about the listing, but we feel that everything is clearly stated and explained to make things easy. The check in procedures are listed and sent out a week prior to arrival so that renters are prepared when they get there. Any issues that arise during a renters stay are encouraged to be addressed and will be fixed as soon as possible. We understand that we can not please everyone, but we try to provide a wonderful experience for anyone that may want to visit the Orlando area with a nice residence to give each renter a feeling of home during there stay.