Thanks Bron for the feedback. We have addressed two of your concerns - added the outstanding caravan manual and adjusted our pricing. Unfortunately the problems with the water and pump were a miscalculation of ours on daily water usage. As experienced off gridders we are very low consumers and didn't anticipate such high water use. Thats now been addressed two-fold, with a large water tank being added and some instructions on keeping water use to a minimum added to the manual.
I am not sure why we were given such a low score on cleanliness as the caravan was spotless when you arrived, but assume this was related to your comment on the bathroom. A caravan bathroom will get wet and messy if not cleaned up immediately, that is something we would have expected. We have added a squeegee and specifically point out to guests now the importance of wiping down the area after showering. We hope future guests will benefit from all of these changes.