For the benefit of those reading Joe’s comments about me/Wati.
1- I had 14 days to write a review about Joe’s stay. But I did not write Joe any review let alone a bad one. He never had any review from other hosts (so far) and a negative review from me wouldn’t look good on him. So I decided not to tarnish his image on Airbnb & skipped reviewing him. I chose to be kind.
2- During our conversation via (Hidden by Airbnb) , I never uttered any degrading remarks to him. He said I was impolite & disrespectful. It was him who wrote the following scary messages to me:
“You stupid idiot”
“I will smear your name on (Hidden by Airbnb) ”
“You watch out”.
If I was disrespectful, what do you call him? I wish I could attach the screen shots of our conversation here for everyone to see.
3- His anger was triggered when the info my caretakers supplied to me about his group weren’t to his liking. Let me summarise what happened below:
4- The Airbnb published rate is for normal stay of 15 adults. Joe informed that he will be celebrating his mom’s 93rd birthday hence will be bringing more guests. I allowed on the condition that those extra pax coming for a day trip are subject to a surcharge of RM20 each. I also told him about our house rules which clearly stated that a security deposit of RM500 is payable before check in if he plans to bring alcohol & bring more than 3 kids. He reluctantly paid for it but the money only came in 3 days after check in. He purposely remitted payment via IBG instead of via instant transfer as requested. That was after me making it clear to him that all extra payment must be made in full before check in.
5- He also couldn’t confirm number of extra pax coming for the day trip after repeated request. I requested him to send me a list of car registration numbers in his group, told him it’s for security reason. I told him that we have had trespassers before so my caretakers had been instructed not to allow unregistered cars in. At first he submitted registration of 6 cars, the next few days submitted registration of another 4 cars. When I asked if 10 cars is his final number, he answered me with “ Some may come, some may not come”. I took it that not all of the 10 cars would come.
6- To my surprise, on the check in day, he asked my caretakers to allow 4 more cars in, without my knowledge. My caretakers reported to me about the additional cars. His Airbnb rental only covers normal stay for 15pax but he brought along EXTRA 19 adults & 4 children into the property. 6 of the 14 cars stayed over night while 8 cars went back. When I told him that I would be deducting RM (Phone number hidden by Airbnb) pax x RM20) from his security deposit, that’s when he got mad and wrote “You stupid idiot etc”. He disputed my caretakers calculation by saying the number is much less but could not provide me with the exact number. I explained to him that even with that 380 surcharge, his total rental is still much lesser than our direct rental rate, the rate which we use for weddings, parties and other events. I sent him our direct booking rate cards for him to compare but he wasn’t satisfied. Btw his group also left the house dirty with beer bottles around the living room. My caretaker took photos of the mess.
I let you readers be the judge. I have been doing Airbnb for many years. I would be lying if I say I never come across terrible/toxic guests. Joe is definitely one of those few. But please read up all the reviews our other guests had written about us on this listing (as well as all our other listings) to determine if my “impoliteness” & “disrespectfulness” can bring us this far. At the time of writing we had a total of 286 Reviews, 89% gave us a 5star rating with our overall rating stood at 4.9/5. (The only reason we are not enjoying the SuperHost status was because of 1 cancellation that we had to make recently – Airbnb is super strict about cancellation these days).