These guests were very polite, told us they are leaving because they wanted to explore another part of Costa Rica, made no mention of anything negative, told us that they understood the Airbnb cancellation fees and didn't expect a refund... So this is surprising. Let me try to correct and clarify some of his points: As per the listing - we are 5km from the closest town, grocery stores, bus stop, etc. The 5km are on a dirt road and can get bumpy in the rainy season. The municipality does maintain it and were out working on it this morning. There is a small restaurant serving typical Costa Rican food a 10 minute walk from the house. There more restaurants in the nearby town and hundreds of restaurants in our area. If you would like fine dining, there are more options in Brasilito (15min drive), Flamingo (25 mins) and Tamarindo (25 mins away). The closest beach, Playa Conchal, is a 12 minute walk. There are several other beaches a 5-10 minute drive away. We have been to over 20 beaches within an hour of us so there are many to explore at varying distances. Fans make normal fan noises. Nothing unusal was occuring when we checked them. They can be turned off at the guests discretion. The appliances are cleaned between each guest, used regularly and most are less than a year old.