Wine Country Cottage, beginning of the Dry Creek Valley Great jumping off point to several locations,walk to plaza square, kitchen, deck, hot tub, hobby vineyard, wireless. Permit 1858
1 кровать Queen Size
1 кровать Queen Size
Зоны общего пользования
Время прибытия — после 15:00
Выезд до 11:00
This place was so great! Bright & sunny with high ceilings & really comfy beds! We enjoyed wine in the hot tub, overlooking the vineyard. Easy walking distance to town & a beautiful Safeway for groceries. We had a great brunch at Parish <5 minute walk away. We loved Healdsburg & …
This is my worst experience ever with Airbnb (including travel in the US, Europe, and China). I understand that Airbnb is not a hotel and as a result some unexpected things can happen, but the communication, listing accuracy, and overall experience were extremely disappointing. …
Ответ от Pamela:
We respect our guest's opinion and try our best to communicate. Our guests can see by past reviews we have communicated clearly and efficiently. This reservation was a total shock to us, admittedly, when the day before the guest arrived we went to prepare it and found the front deck was torn apart for construction and furniture was replaced. A property manager has limited tools at their disposal and an owner's desire to improve the property at their whim is unfortunately one of them. We did our best to offer a substitute which had another bedroom and half bath but Sarah wanted to walk to town and we did not have an alternative. We were not alerted to any issues with the property whatsoever during her entire stay, however and would have resolved anything out of order but were not given the chance to do so. I understand she is angry about the construction and I don't blame her. We did our best to give her a solution including a 15% discount and another property. I apologize these things were sprung on her last minute however I notified her immediately by telephone and e mail when I found out. - Pam
Residential Property Manager for Wine Country Cottages and Estates, managing and hosting vacation homes since 1997. Love the hospitality and property management industry, avid writer, sports enthusiast, enjoy hiking.
Частота ответов: 100%
Время ответа: несколько часов
Общайтесь только через AirbnbВ целях безопасности никогда не переводите деньги и не общайтесь за пределами сайта или приложения Airbnb.