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BIRCHWOOD SUITE (Cottage # 13)

BIRCHWOOD SUITE (Cottage # 13)

3 гостя
студия
1 кровать
1 ванная
3 гостя
студия
1 кровать
1 ванная
ОСОБЕННОСТИ ЖИЛЬЯ
Jerry & Angel — суперхозяин.Суперхозяева — опытные хозяева с отличными отзывами, которые делают всё для комфорта гостей.
Отличное расположение92% недавних гостей оценили расположение этого жилья на 5 звезд.

Birchwood Suites are fairly large studios that are perfect for a couple's get away or a short break without breaking the bank. Each unit contains a Queen Size Bed, a Tub and Shower, a Fire Place, a Cable TV, and a Kitchen with Microwave, an Oven, a Top Freezer Refrigerators and Dinnerwares. They are attached units which share a common wall with cottages next door, however each cottage have their private entrance with semi-private patio and private parking space.

Удобства

Кухня
Wi-Fi
Бесплатная парковка
Шампунь
Камин
Предметы первой необходимости

Спальные места

Зоны общего пользования
1 кровать Queen Size

Правила дома

Курение запрещено
Нельзя с питомцами
Без вечеринок и мероприятий
Время прибытия: с 16:00 до 20:00
Выезд до 11:00

Доступность

12 отзыва

Точность
Общение
Чистота
Расположение
Прибытие
Цена/качество
Профиль пользователя Megan
Megan
май 2018
The pictures we saw and the reviews we read were the complete opposite of what we walked into for our 2 night stay in the Poconos. Angel had upgraded our room and called to tell us before we got there but from the second we arrived we were faced with problems. Angel was accessibl…
Профиль пользователя Jerry & Angel
Ответ от Jerry & Angel:
Hi Megan, We are terribly sorry that your weekend did not go as you planned. And we are sorry that you felt you were neglected. That’s is not our intention at all. They reason why we did not check you in personally is because we had a storm on Tuesday. The storm took down several wires and we had to fix the damages as soon as possible. We made arrangements for your to check in. You seems to be very understanding at the moment. I had no idea that you took it completely the wrong way. Our families are hard working individuals and some of them might not speaking English very well but they do understand and they can communicate. When you called me at 12:30am because of the skunk. I felt really bad. We are surrounded with woods it’s beautiful to be so close to nature but some time it could also be a pain. Like in your situation. I am so sorry, I was asleep with my kids. So I woken up my family who lives on property to take you to a different cottage immediately. I made sure you have access to both rooms because you had left personally items in the room you stayed. If I had known that you were not happy with the room that you were taken to, I would have offered more help. We don’t really bother our guests, some of them like to chat and some of them just prefer to be left alone. So when you did not reach out to me the next day I just simply assumed everything was fine. I just wish that you brought up your concerns the day you check in or the day you switch cottage. I would have done something to make your stay better. I reviewed you as a five start rating, I still think you deserve the five star. No regret there. You were clean and you were polite. I just wish there were more communications to avoid all these “misunderstandings”. Just a suggestion, don’t stay at a place just because you paid. I had guest told us that this is not what expected. We understood and we had no problem refund their money. We want guests to stay with us because they love to not because they had to. I also would to let you know that ALL of the review we had were guest who stayed with us and they loved their stay. It was completely unnecessary for your last sentence, “ We paid way too much for what we got”. It is extremely unfortunate that your expectations were much too high that we unable to satisfy. Thank you and best of luck.
май 2018
Профиль пользователя Nahee
Nahee
апрель 2018
Jerry and Angel are so kind . and they upgrade the room. room was very clean and big. also, the place is good location. we went casino . it just 8min by car. i definitely come back again. highly recommend !
Профиль пользователя Terri
Terri
март 2018
Jerry and Angel were awesome! They were there quickly when we had some questions, yet gave us our privacy. A nice, well kept, quiet setting, and close to some nice activities.
Профиль пользователя Milin
Milin
март 2018
I booked a weekend stay with my girlfriend as a short getaway from work. Due to the snowstorm that had came through a few days prior, our original cottage (13) we booked was inaccessible due to snow pile-up. Jerry upgraded us to a deluxe cabin (18) at no additional charge. The ro…
Профиль пользователя Benjamin
Benjamin
февраль 2018
Chestnut Village was everything my girlfriend and I were looking for to get away and spend time during the Valentines Day weekend. The village is very close to everything the Pocono's has to offer, and would recommend to anyone who is looking for a nice, quiet getaway for a very …
Профиль пользователя Jerry & Angel
Ответ от Jerry & Angel:
Dear Ben, Thank you for staying with us and we are glad you enjoyed your stay and loved our location. We appreciate you left us a good review, it means a lot us. We certainly hope to see you in the future. Angel and I took over this village very recently. It's such a beautiful village and we know there are still so many things need to be improved. It will take time, however, we will keep working hard to make Chestnut Grove a beautiful Village for our guest. Look forward to seeing you again. Jerry & Angel - Chestnut Grove Village - Pocono Mountain Cottages
февраль 2018
Профиль пользователя Ahmed
Ahmed
январь 2018
Had a lovely stay in this mini cabin/room. There was a fireplace (we bought duraflame logs for 5 bucks a piece from the front desk) and it was nice, warm and cosy. We just sat by the fire and played board games. The place is close to a diner and driving distance from a bunch of f…
Профиль пользователя Jerry & Angel
Ответ от Jerry & Angel:
Dear Ahmed, Thank you for staying with us and we are glad you enjoyed your stay. We appreciate you left us a good review, and gave us recommendations. it means a lot to us. We are working to replace many beds and mattresses. We'll also talk with our housekeeping to ensure all linens are super clean. Angel and I took over this village very recently. It's such a beautiful village and we know there are still so many things need to be improved. It will take time, however, we will keep working hard to make Chestnut Grove a beautiful Village for our guest. Look forward to seeing you again. Jerry & Angel - Chestnut Grove Village - Pocono Mountain Cottages
январь 2018
Профиль пользователя Emily
Emily
январь 2018
My husband and I booked this trip for a quiet weekend away, and it was just what we needed! We went to a restaurant or two, shopped at the outlets, and went in several antique and book stores in the area. Jerry and Angel were very friendly and welcoming, and had amazing customer …
Профиль пользователя Jerry & Angel
Ответ от Jerry & Angel:
Dear Emily, Thank you for staying with us and we are glad you enjoyed your stay, as well as restaurants, outlets and antique stores around us. We appreciate you left us a good review, it means a lot to us. Angel and I took over this village very recently. It's such a beautiful village and we know there are still so many things need to be improved. It will take time, however, we will keep working hard to make Chestnut Grove a beautiful Village for our guest. Look forward to seeing you again. Jerry & Angel - Chestnut Grove Village - Pocono Mountain Cottages
январь 2018

Хозяин Jerry & Angel

Cresco, Пенсильвания, СШАНа сайте с ноябрь 2017
Профиль пользователя Jerry & Angel
50 отзывов
Jerry & Angel — СуперхозяинСуперхозяева — опытные хозяева с отличными отзывами, которые делают всё для комфорта гостей.
Jerry and Angel Jie are the owners of Chestnut Grove Village, who have the heart and determination to restore Chestnut Grove Village to its prime times. As a hard working couple, Jerry and Angel started their first resort business, Chestnut Grove Resort, an inclusive family r…
Языки: English, 中文
Частота ответов: 100%
Время ответа: в течение часа
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