Alex did apparently not research her stay well in Los Angeles. Los Angeles is a pretty big town and if you are close to the beach, well, you are not close to Hollywood and "the other stuff" (?) Instead of making the best out of her stay, she tried to blame us (the cleanliness and the representation of our unit) in order to get her money back and move to a location closer to "the other stuff". Her communication was zero.
- Alex moved in on a Saturday afternoon and messaged us about access to public transportation -- we replied right away, with info.
- The next time we heard from her was the next morning, where she informed us that she had left the unit upon arrival 'because of a spiderweb in the window and open popcorn in the pantry'. (Our unit has received 5 stars for cleanliness from EVERY prior guest and it is less than 6 months new.) She also questioned, why there was only one bed, a floor mattress, and a pullout chair and not two beds, when the listing clearly stated one queen bed and one floor mattress (?).
- Instead of cancelling the reservation right away, she drew out the cancellation process unnecessarily. Between Sunday and Thursday (4 days), we did not her from her at all, despite her assurance she would keep us posted on her conversations with Airbnb. We were unable to relist the unit during that time. Airbnb sent us a message confirming: "According to the Guest Refund Policy, guest must follow a few steps when issues like this arise to be supplied with a full refund, In this case Alex did not follow any of them so she is not entitled to a refund."
Alex's claims about us misrepresenting our unit are simply not true and lack of communication made this an unpleasant experience and we cannot recommend her as a guest.