Guests checked in on 8/11. On 8/12, there were no complaints except for the blind hanging low but they said that they were able “to tie it up to give the room privacy” and was “ok with this.” The string on the blind was loose but functional and since I was out of town for a wedding, the cleaning ppl did not want to bother me until the next day (I told the guest this)
On 8/12 I offered to send someone to fix it but the guest messaged me on 8/13 saying they were “checking out early in the AM” so there’s no need and said “I’ll let you know when we leave, so you can check it out.” On 8/14 I waited all morning for the text. Didn’t received it until after my 11AM checkout time. When the cleaning company arrived @12pm, they found my new sink (<1 yr old) completely detached from the wall. I arrived soon after and for 2 days tried to get it fixed but the damage was so extensive that I had to replaced the whole sink, faucet, and some plumbing parts—took the repair guy a full day of labor. That’s when I contacted the guests. They tried to blame it on the cleaning lady but I told them that I had arrived right after her so it is impossible for her to remove the entire sink, faucet, plumbing from the wall in mere minutes. Guests said key under the doormat makes my place insecure but my house is in an extremely safe neighborhood with neighborhood meetings/watch and neighbors looking out for each other. Plus it’s a vacation rental—there’s always guests and nothing to steal!
Guests went from being nice to extremely hostile particularly with this review. I tried to be reasonable and work with them and gave them time to pay for the damages but they were impossible ppl. That’s when I decided to go through Airbnb and formally requested compensation (7 days after 1st contacting the guests). Guests received good reviews from other hosts probably bc they did not caused any damages (no damages were mention in any of their reviews).
I hired a professionally licensed and insured vacation home cleaning company to clean my house so they are lying about my house being rated 0 for cleanliness. There is no existence of bloodstain, mold, etc. which they did not even mention once during their stay or right afterwards. Furthermore, they paid $193.33/night X 3 nights + $150 cleanining fee
=729.99 total. Not sure how that adds up to $900. This is very cheap for a weekend in a prime location during the summer season. Especially for 5 guests (2 adults, 3 children). I was able to get a discount so I only asked for $200 in compensation for material and labor. Guests are pretentious and dishonest. They claim $200 is petty--nothing to them so they would readily pay me if they caused the damage but I’ve looked at the prices/size of their previous rentals and it tells a different story. I am literally speechless about their claim of my involvement in playing “games,” “scamming,” and harboring “a con.” I work from home full-time while simultaneously taking care of a 20-month-old. I don’t have time to play games. The fact is simple: You broke my sink, I have proof and witnesses, you have to pay for it, end of story.
I honestly cannot believe someone would lie and try to ruin my livelihood over $200. This review is an attempt by a very mean guest to intimidate me so I will not move forward with my compensation claim and to retaliate against me bc they thought that I wrote a bad review about them and ruin their good streak (my review was extremely short—just stated the facts written only after they wrote their review ). I am an honest person with character. I do not lie, exaggerate or talk trash. I rely on facts and can provide proof upon request. I am nice but I will defend myself especially against convoluted B.S.
Note: I can back up everything I’ve stated above…E.g. I can provide pictures of the detached sink with a timestamp taken by the cleaning company right after the guest checked out, receipt and note from the cleaning company about the damage, screenshots of Airbnb messages from the guests, etc. You can also check with Airbnb that no complaints were file about the condition of the house by this guest during their stay or right after.