These are the facts:
Guests stayed in a brand new 2 bedroom/1 bth unit (exact photos as shown in the listing) for 14 nights at Christmas and New year holiday, with total of 5 guests, total payment of $1140 - after 10% tax and $200 cleaning fee, the income to owners is $59/night for a two bedroom apts, one bedroom with king bed, the other bedroom with two double beds, plus sofa sleeper in the living room - ALL BRAND NEW!!!
Guests arrived and checked in around 10.00pm, went out for dinner, and asked for us to reimburse the meal cost of $65.00 next day because this was a luxury vacation stay, and because not all pots and dishes are available at check in.
The booking was a result of oversight by manager as the normal rate should be double, with such a good rate, we certainly expected guests to give recognition to the value received! With over 10 years of hosting experience and close to 100 similar rental/vacation units, this is the first time ever we got guests ask for reimbursement on their meals - especially at off hour check in like this. That was such a unreasonable request! As much as guests should enjoy their holidays, honestly at that point as host, I could not help wonder what are we suppose to expect in the rest of the 2 weeks of guests stay during the holidays?
Guests also complained ants the next day when there were candy and food dropped on the floor; and cable, which happened as Comcast was scheduled way in advance to switch equipment - only hours of service interruption. That was out of our control, but most often, guests understand issues caused by third party and out of our control.
This indeed is a new property to us, we were trying to establish our operations. The contract was for some simple house rules like pets, visitors, quite hours.. etc.
I am sorry this was not a pleasant experience to both sides.