as we told you on the phone when you called at 11 PM you were the first clients in more than a year who said that there was not enough hot water. Apparently 2 people had a shower and then it turned cold, when normally we have had lots of groups of 4 - 6 people with no problem at all. We did answer your calls, we just told you that we could not do anything at 11 PM and that you would have to wait until the boiler heats the water again. After your stay we had again several bookings with no problem at all.
We have had other feedbacks in this apartment, all the others with 5 and 4 stars. Anyway, I hope you had a lovely stay in Barcelona! Kind regards, Simona