Dear Hendrik, I am sorry that you left us such a bad review of something we could have discussed before you left. You did not give us the opportunity to sort it for you. Also we were on a holiday, that is why we asked the office to make sure that someone was there to let you in. Sorry that the number you got of Job did not work but we supplied you with more numbers and did not receive a call on those numbers. Ofcourse we did not want you to wait for someone for a hour.
You left the house without consulting us and now you are asking money to compensate of over € 700
As for the bed bugs, we do not have bed bugs, never had them before and not having them now.