Thank you, Navrin for your staying at our beautiful resort and being a good guest!
I would say you were friendly, quick response to all my messages with good communication. I appreciated very much also for your effort in following our house rules and kept my place in good condition. And I knew you had appreciated for my effort for providing you many additional information for your trip and stay through numerous text messages before check-in and during your stay.
I felt very sorry for the wifi connection and I was very upset too for this very very unpleasant experience, worst ever!
First of all, you must know the wifi is not free.
The fee for wifi at our resort is $15 USD + tax for 10 nights, Not cheaper for 1 or 2 nights stay. Your can have the wifi by paying such fee or use the free wifi in lobby.
It was me initially made my effort to provide a free wifi for my dear guests by setting a special account within my capability, and spending an awful lot of time on updating the account for each guest according to the resort, just for saving your money and for your convenience. I think you should have showed your appreciation for my caring!
The free wifi account setting has benefited many guests. But occasional troublesome. So I had given you an instruction in message in case you need. It told you how to talk to the net to deal with. Sometimes it was the device problem. The account was set up properly there, and technically it is out of my control. Only you and the net provider tech. communicate each other to get it done.
In fact, I did not leave you along , and stayed with you throughout if I can be any help instead.
As soon as I received you message, I made numerous calls to the network provider technician on that night immediately. You knew it well. And also on phones and messages with you back forth over 2 hours to try to get you and the technician talk each other to solve it. It was on the Canada day for me too, not to be able to out for enjoying spectacular firework either. That’s was totally fine for me. But my effort went in vain. Both you and tech were very strangely missed each other. He was nicely in fact tried to call you on my big fever, but could not reach you. Normally the tech never have time to call you. You should call as the instruction told you. You said you could not directly reach him as you said. Really? Very weird. I was always able to reach them before midnight EST. I called the net again in very late night ( it was too late), and was waiting and waiting till midnight … it was too late, the technician had left the work. Felt terribly upset.
But I even didn’t get any single hearty word of any appreciation from you for my spending over 3 hours in helping you, much longer than your 1 hr.
It is your responsibility and only you can solve it by calling the net. You just missed the best time of contacting the network. Or give up using the free wifi on your chise .
I think all the trouble is from the free wifi. It was my fault initially set up a free wifi account for guests, but it doesn’t always technically work and never receive a nice appreciation, but a blame when there was a connection problem.
The best solution for wifi use should be back to normal now.
As it says: a small fee for wifi connection if guest needs, or use lobby wifi free.
Thank you for your attention! Jean