Hi,Brennan. Firstly, thank you for your stay. I were waiting in the apartmtent,hoping can lead you to our unit, untill 3P.M. that afternoon. I should contact you firstly before waiting you there.Secondly,the water heater is always in good condition. The next day renter do not have any problem with it.Thirdly, I prepared two set of forks and chopsticks,and silverwears as well in the kitchen carbinet.They are always there.
We changed our towel for renters,trying to insure everything renters use is clean.
Thank you for your all comments. We used to have our unit for long term renting and were just opening on airbnb since July.We are always improving and will listen to our renters comments.I think what will we do next is to complete our use guides.